I’m a Nurse. Solution Focused Life and Stress Management Coach and Entrepreneur.
Kathy Parlevliet, the Nurse who knows. Focusing on the voices of conversational conflict. This can be an interesting and yet stressful part of your day. How to express your concerns without making the other person react negatively. How to approach the conversation that is required. Have there been other conversations that didn’t flow the way you wanted it to? What did you recognize about that moment.
Exploring what is your personal style of conversation? Are you soft or loud spoken? What is your body language? Are you approachable? What are you trying to say? Consider these questions regarding yourself.
As I have recognized about myself in conversations is starting by the sandwich dynamic. Say something off topic and ask a question. How are you today? Then after the icebreaker. Deliver the more pertinent question. I have a concern regarding. Be clear, and concise, but objective. At the end of the conversation, a sincere Thank you. Surrounding the important conversation, with a softer start and finish. Thus, like a sandwich.
The goal is to try and match your tone of voice to the conversation required. Even if you are in a stressful moment. Take a breath and talk slower than you want. Calmer is always better. Escalating usually doesn’t provide the best outcome for completion of the conversation. Sometimes a quick list written down to remember the needed topics to be covered. This can be useful.
If feeling attacked verbally during a conversation. Listen deeper to the words. Then respond, with a question. Try to understand what is being said. Hopefully a few good questions can reset the conversation. You can always step back or remove yourself from that moment. Stating that you need to consider what is being stated. And, readdressing it later on in the flow of the day.
Everyone has a different style. And somedays can be difficult because of unrelated topics of life. Try to see different perspectives. Maybe there is something to learn from this.
If you need support. And would like to explore more of your style of conversation. I am here at theRNcoach.com.
Let’s Talk Soon,
Kathy
© 2024 The Nurse Who Knows
